This User Agreement (the “Agreement”), including terms and conditions relating to your use of our platforms, is offered by BEAUTY PORTAL SHADES APP registered at Department of Economic Development in Dubai with registration no. 844747, United Arab Emirates (herein referred as “SHADES")

When we refer to "you" and "your" we mean a registered user of the Shades App, a guest user on the Shades App or a visitor to

SHADES owns and operates the internet website („the Website”) and the mobile application ShadesApp („the App”) .


By accessing and using the Website and/or the App, you are accepting these Terms of Use that are effective as of the date and time you use or access the Website and/or the App (the "Terms"). Please read these Terms carefully before accessing or using the information and services available through this Website and/or App.

These Terms will constitute a legal agreement between "you" (the user of the Website and/or the App) and SHADES. If you do not agree to, or cannot comply with, the Terms, please kindly refrain from using our services, the Website and/or the App.

These Terms may be modified or revised at any time without notice. By using this Website and/or this App you are agreeing to agree with the then current version of the Terms. If you do not agree with any of the Terms or any change to the Terms, then you must immediately stop using the Website and/or the App.

By using the Website and/or the App, you agree to be bound to any additional terms and conditions made public on our Website and App, included but not limited to our privacy policy and cookie policy.

These terms and conditions are applicable only for the services provided by SHADES, namely facilitating your appointment bookings with the service providers listed on the App and/or Website.


In order to book an appointment on our platforms, you will be asked to register by provideing certain information required by the registration form.

You hereby confirm that the information provided by you during the registration process and thereafter is genuine and accurate.

You agree that you are eligible to enter legally binding agreements under applicable law by confirming that you are 18 years of age or older. Customer using the website and/or app who are under the age of 18 shall not register as a User of the website and/or the app and shall not transact on or use the website and/or the app.

You are responsible for ensuring that you alone control access to your Account Credentials, and that no person who is under the age of 18 years old or other person is granted access to the website and/or app using your Account Credentials due to your negligence or otherwise. You undertake to immediately notify us in writing if you become aware of any loss, theft or use by any other person or entity of your Account Credentials.

We make use of certain functionalities provided by third-parties to include maps, geo-coding, places and other content from Google, Inc. (“Google”) as part of the Application (the “Geo-Location Services”). To use the Application, you must allow the Application to use the Global Positioning System receiver installed on your mobile device to detect your location. Your use of Geo-Location Services is subject to Google’s prevailing Google Maps Terms of Service ( and Google’s prevailing privacy policy (


Scheduling an appointment

You may schedule an appointment with a service provider (called “Angel”) listed on the App based on their available dates and time slots, up to 2.5 hours prior to the appointment time.

You are advised that, once the appointment is scheduled, the Angel may receive certain information, such as your name and location among other, in order to reach your location and deliver the services. The Angel will not use or disclose this information to any third party.

When more than one (1) service is scheduled with an Angel, the services will be consequently provided. If you wish to avail different services at the same time, you must book 1 Angel per each service.

Rescheduling of an appointment

You may reschedule any appointment 24h prior to the appointment date. For doing so you should contact Shades team through contact details provided in the app and our website.

You may reschedule an appointment up to 4h prior to the appointment time, providing that the service is rescheduled with the same Angel.

If the appointment is booked earlier than 4hs prior to the appointment time, you may only reschedule it in the first 10 minutes following the confirmation of the appointment.

If any appointment is rescheduled under different conditions than mentioned above, SHADES reserves the right to charge your account with the full price of the service booked. Any exceptions will be assessed at the sole discretion of SHADES and Angel’s approval.

Cancelling of an appointment

You may cancel an appointment within the first 10 minutes following the confirmation of the appointment. For doing so you should contact Shades team through contact details provided in the app and our website.

If an appointment is cancelled later than 10 minutes following the confirmation of the appointment, SHADES reserves the right to charge your account with the full price of the service booked,. Any exceptions will be assessed at the sole discretion of SHADES and Angel’s approval.

In the event you do not turn up for an Appointment, the full price of the Services you have booked will be charged to you as cancellation fees.

In the event you turn up for an Appointment more than 15 minutes late, it will be at the sole discretion of SHADES and the Angel whether to charge additional fees for waiting time, or consider the appointment as a cancelled apointment.

Changes made by SHADES to your appointment

SHADES obliges all Angels to update their availability calendars. However, we may inform you of any changes that must be done to your appointment and that may occur for reasons out of SHADES or Angels control. The reasons may include, but are not limited to traffic conditions, Angel sickness or personal emergencies.. The changes may include booking date, time slot and/or booked Angel. SHADES will take all necessary measures to provide a suitable solution and may not be held financially or legally liable due these changes. You reserve the right to accept the solution proposed by SHADES or cancel the appointment. If you choose to cancel your appointment due to these changes, SHADES will refund the full amount of the services booked.


Once you book any Service, you shall make a payment by selecting any one mode of payment available on the App. We may change the pricing for the Services at our sole discretion by updating the price list included in the Services and without any additional notice to you, provided that any changes will not affect any Services purchased prior to the notice.

You confirm that you are the owner of or fully entititled to use the payment method you have chosen.

Payments done are non refundable, except for cases specified in clause 3. Appointments of this Agreement.


You must:

Provide a safe environment for the Angels and treat them with consideration and respect.

Not approach a Shades Angel directly for a booking, this can only be done through Shades platforms. It’s ilegal to make job offers or other kind of offers to individuals that you met making use of our platofrm.

Use the App and Website in accordance with these Terms and not in any way which may affect the reputation of Shades App or its angels and partners.

Not initiate or accept any service or financial transaction with our Angels outside Shades platforms.


When booking the service and before its execution, it is your responsibility to inform our Angels of any allergies that you are aware of.

You are hereby informed of and you agree with the below:

Our clients agree that Shades App operates as a portal that connects freelance beauty professionals with clients. And clients agree that Shades Appand holds no lability and clients will hold harmless Shades app, its employees, officers, directors and shareholders, affiliates and agents (collectively called ‘the indemnified parties’) from and against any and all costs, losses, damages, liabilities, claims, judgments, cause of action, penalty or fine and expenses of any kind associated totally or in part (including but not exclusively, reasonable attorney fees and other associated costs) incurred and/or sustained by any claim whatsoever arising out of, based upon, alleged to arise out of, resulting from or in any way connected with:

For any unauthorized and/or illegal and/or unlawful use of the Shades’ software or any other intellectual property and/or trademarks owned and/or belonging to the Shades.

While all effort will be made to ensure that the content displayed on the Services (the “Content”) is accurate and complete, we make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy of the Content. The Content and the Services are provided on an “as is” and “as available” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby excluded and disclaimed to the fullest extent permitted under the law.

We do not represent or warrant that: (a) the use of the Content or the Services will be secure, timely, uninterrupted or error free or that they will be compatible or operate in combination with any other hardware, software, system or data; (b) the Content or the Services will meet your requirements or expectations; (c) errors or defects in the Content or the Services will be corrected; or (d) the Services and servers are free of viruses or other harmful components.

The Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including problems inherent to the computer or electronic device you use). We are not responsible for any delays, delivery failures, damages, or losses resulting from such problems.

You will indemnify and hold harmless our company, its shareholders, officers, employees, independent contractors and agents and all successors and/or assigns from and against any and all actions, claims, proceedings, damages, losses, costs and expenses resulting from: (a) your use of the Services; (b) your breach of these Terms and Conditions; (d) your breach of any statutory requirement, duty or law; or (e) your violation of any rights of another person or entity.


. The agreement remains valid throught the availabity of your account with Shades and is reinforced every time you use visit our platforms and/or use our services, as applicable.

Shades reservers the right to terminate your account at its sole discretion.


All rights reserved. All content (texts, trademarks, illustrations, photos, graphics, files, designs, arrangements etc.) on Shades platforms are protected by copyright and other protective laws. The contents of this website and/or app are to be used only in accordance with Internet regulations.


In any term and/or conditions and/or provision or part thereof contained in this agreement shall for any reason whatsoever be declared or become unenforceable, invalid or illegal, including but without derogating from the generality of the foregoing, a decision by any court of law of competent jurisdiction, a legislative act or any other statutory or other by-laws or regulations or any other requirements having the force of law, the other terms and/or provisions and/or conditions of this agreement shall remain in full force and effect as if this agreement had been executed without the offending term and/or conditions and/or provision appearing therein.


Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC-LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai, United Arabic Emirates. The language to be used in the arbitration shall be English. The governing law of the contract shall be the substantive law of Dubai International Financial Centre.